Technologies to Support Communities of Practice: Network Analysis with I-know

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Swarbrick, A. & Contractor, N. (2002). Technologies to Support Communities of Practice: Network Analysis with I-know. In M. Driscoll & T. Reeves (Eds.), Proceedings of World Conference on E-Learning in Corporate, Government, Healthcare, and Higher Education 2002 (p. 2474). Chesapeake, VA: AACE.
Retrieved from http://www.editlib.org/p/9607.

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Conference Information

World Conference on E-Learning in Corporate, Government, Healthcare, and Higher Education (ELEARN) 2002
Montreal, Canada
2002
ISBN 1-880094-46-0
  Margaret Driscoll & Thomas C. Reeves
AACE

More Information on ELEARN
Table of Contents

Authors

Andy Swarbrick, Noshir Contractor, University of Illinois, USA

Abstract

Because information transacted over electronic media such as the Web can be stored in digital form, a new generation of software called "collaborative filters" or "communityware" (Contractor, O'Keefe, & Jones, 1997; Kautz, Selman, & Shah, 1997) can be used to make visible the work communities' virtual social structure. One such tool, IKNOW (Inquiring Knowledge Networks On the Web; http://iknow.spcomm.uiuc.edu/ ), has been designed by a team of UIUC researchers to assist individuals to search the organization's databases to automatically answer questions about the organization's knowledge network, that is, "Who knows what?" as well as questions about the organization's cognitive knowledge networks, that is, "Who knows who knows what?" within the organization.

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