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Collecting User Requirements in a Virtual Population: A Case Study Article

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WEBNETJ Volume 2, Number 4, ISSN 1522-192X Publisher: Association for the Advancement of Computing in Education (AACE), Chesapeake, VA

Abstract

When developing an information system, it is important to develop a system that can meet the needs of the users. Requirements gathering is traditionally performed through site visits or other face-to-face meetings. In the age of the Internet and World Wide Web, informational systems are being built for populations that are geographically distributed. In such populations, face-to-face meetings might be costly or unfeasible. This paper presents a case study of developing an online community for users who are geographically distributed. The user requirements were collected via electronic surveys. Two “community leaders” helped to facilitate this process, thereby increasing user participation in the development of the online community. A number of issues that were considered in the development process will be discussed. We will also present a number of techniques involving community leaders that can be applied to other development projects.

Citation

HANST, E., BUCHWALTER, J., PREECE, J. & Lazar, J. (2000). Collecting User Requirements in a Virtual Population: A Case Study. WebNet Journal: Internet Technologies, Applications & Issues, 2(4), 20-27. Charlottesville, VA: Association for the Advancement of Computing in Education (AACE).