The information architecture of a high quality Web site for the Public Administration

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Scalera, M., Bellizzi, C., Serra, A. & Marengo, V. (2010). The information architecture of a high quality Web site for the Public Administration. In Proceedings of World Conference on Educational Multimedia, Hypermedia and Telecommunications 2010 (pp. 840-847). Chesapeake, VA: AACE.
Retrieved from http://www.editlib.org/p/34732.

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Conference Information

World Conference on Educational Multimedia, Hypermedia and Telecommunications (EDMEDIA) 2010
Toronto, Canada
June 29, 2010
ISBN 1-880094-81-9
AACE

More Information on EDMEDIA
Table of Contents

Authors

Michele Scalera, Clotilde Bellizzi, Antonella Serra, Vittorio Marengo, University of Bari, Italy

Abstract

The design of a high quality Web site depends on various factors, such as the will to respect the existing law in force, the know-how and the delicacy of those who in various ways contribute to the design and the implementation of the structure and the contents, and last but certainly not least, the availability of the customer to recognize the importance of quality from a purely economic point of view. This research aims to define a quality taxonomy of the Web sites for the Public Administration; a taxonomy that allows the production of Web pages easy to learn, easy to use, efficient in terms of intellectual effort required to understand and use them, and effective: that is to say, that produce exactly the required results, nothing less and certainly nothing different (Nielsen, Designing Web Usability, 2000). A taxonomy that contributes to reduce one of the most significant bottleneck for the use of applications in the ICT environment: the user interface.

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