Return-on-Knowledge (ROK) of an e-Learning Support Unit: A Quali-Quantitative Approach
Save to My Collections
Fresen, J. & Boon, H. (2008). Return-on-Knowledge (ROK) of an e-Learning Support Unit: A Quali-Quantitative Approach. In J. Luca & E. Weippl (Eds.), Proceedings of World Conference on Educational Multimedia, Hypermedia and Telecommunications 2008 (pp. 644-653). Chesapeake, VA: AACE.
Retrieved from http://www.editlib.org/p/28460.
World Conference on Educational Multimedia, Hypermedia and Telecommunications (EDMEDIA) 2008
June 30, 2008
Joseph Luca & Edgar R. Weippl
More Information on EDMEDIA
Table of Contents
Measuring the Return-on-Investment (ROI) in learning and development in general is becoming a topical issue, particularly in the case of e-learning, or ICT-enhanced learning. Although the interest in the topic has heightened, there are a myriad of suggested approaches and it remains a challenge (Phillips, 2003), particularly in the field of higher education. The field of information science contributes the notion of Return-on-Knowledge (ROK), which is nicely aligned with the move towards evaluating satisfaction and impact, as opposed to the financially stringent approach of ROI. The ROK model (Kirkwood, 2003) includes both quantitative and qualitative aspects of evaluation. This paper provides an overview of various business methodologies which could be applied in evaluating the training and support services offered by an e-learning support unit to academic staff. The paper proposes a three-pronged methodology to evaluate the qualitative Benefit from Use (BU) and thus the ROK of an e-learning support unit.
- Usage Analysis in Learning Systems
- The Effect of Individual Differences on Acceptance of Web-Based Learning Management System: A Case of the Central Bank of the Republic of Turkey
- Instructional Design Considerations for Science E-Learning
- Supporting E-Learning with Technologies for Electronic Documents
- The International Handbook Summit Call to Action for Learning with Technology in the 21st Century
- Learning Objects in Context
- Stories, Models, and Examples from the Upcoming Handbook of Blended Learning: Global Perspectives, Local Designs, Part 2
- Toward a Taxonomy of Distributed Learning Delivery Modes
- Stories, Models, and Examples from the Upcoming Handbook of Blended Learning: Global Perspectives, Local Designs, Part 1
- Measuring E-learning Effectiveness Through Testing E-content and Attention Correlation
Comments & Discussion
Comment on the paper above. You must be registered to participate. Registration is free.