Effects of senders’ self-disclosures and styles of writing messages on recipients’ emotional aspects in e-mail communication
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World Conference on E-Learning in Corporate, Government, Healthcare, and Higher Education (ELEARN) 2006
Honolulu, Hawaii, USA
Thomas Reeves & Shirley Yamashita
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The study was designed to investigate the effects of senders' self-disclosures and styles of writing messages on recipients' emotional aspects in e-mail communication. In this experiment, e-mail messages were experimentally manipulated in terms of style of writing and depth of self-disclosure, and the manipulated e-mail messages were presented to twenty subjects. The emotional aspects of the subjects when they read the received e-mail messages were measured and analyzed in this study. In addition, they were also asked to compose the reply e-mails for the received e-mails, and the contents of the reply e-mails were analyzed in this study. From the results of this experiment, when recipients receive e-mails that contain deep self-disclosure or were written with chatty language, they tend to interpret the partners' emotions as more positive and also feel more positive emotions. In addition, when the recipients feel more positive emotions, they tend to use more characters, emoticons and chitchat in their reply e-mails.
Kato, Y., Kato, S. & Akahori, K. (2006). Effects of senders’ self-disclosures and styles of writing messages on recipients’ emotional aspects in e-mail communication. In T. Reeves & S. Yamashita (Eds.), Proceedings of World Conference on E-Learning in Corporate, Government, Healthcare, and Higher Education 2006 (pp. 2585-2592). Chesapeake, VA: AACE. Retrieved December 12, 2013 from http://www.editlib.org/p/24096.
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