Support Systems for Quality in E-Learning
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Hildebrandt, B., Stracke, C. & Jacovi, M. (2006). Support Systems for Quality in E-Learning. In E. Pearson & P. Bohman (Eds.), Proceedings of World Conference on Educational Multimedia, Hypermedia and Telecommunications 2006 (pp. 151-158). Chesapeake, VA: AACE.
Retrieved from http://www.editlib.org/p/23009.
This paper addresses the issues of quality and quality management in continuing education. The complexity of the topic and its high level of abstraction render it a provider-driven process, leaving other stakeholders including learners, out of the development process. The "Quality Initiative E-Learning in Germany (Q.E.D.)", using deep insights into this topic, develops a new type of support system: a Quality Management Support System (QSS), especially designed to enhance quality in e-learning and related educational and business processes. This paper describes the rationale, requirements, and architecture of this tool called Quality Integration Tool (QIT).
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