Conversational Agents and Their Longitudinal Affordances on Communication and Interaction

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Doering, A., Veletsianos, G. & Yerasimou, T. (2008). Conversational Agents and Their Longitudinal Affordances on Communication and Interaction. Journal of Interactive Learning Research, 19(2), 251-270. Chesapeake, VA: AACE.
Retrieved from http://www.editlib.org/p/22928.

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Journal Information

Journal of Interactive Learning Research
ISSN 1093-023X
Volume 19, Issue 2, April 2008
Association for the Advancement of Computing in Education (AACE)  Chesapeake, VA

More Information on JILR

Authors

Aaron Doering, George Veletsianos, University of Minnesota, USA; Theano Yerasimou, Indiana University - Bloomington, USA

Abstract

In this study, we investigate the effects of conversational agents on communication and interaction when used to assist participants in developing an online portfolio. Data from 52 participants were gathered and analyzed through questionnaires, written reflections, transcripts of student-agent interactions, and focus groups. Data revealed that participants communicated with the agents on issues ranging from portfolio development to popular culture. Although participants did not view the agents as particularly helpful in completing class activities, they did use them as social companions throughout the four-week study. Implications of the findings for future design and research include: (a) learner-developed conversational agents, (b) improved "intelligence" with which agents deliver content-based knowledge, and (c) further developed virtual characters that can meet users' humanistic and utilitarian expectations.

Keywords

• Virtual Environments
• Educational Technology
• eLearning
• Instructional Design
• Artificial Intelligence
• Human Computer Interaction

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