Technology for virtual reference training: a hands-on experience
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Penzhorn, C. (2006). Technology for virtual reference training: a hands-on experience. In C. Crawford et al. (Eds.), Proceedings of Society for Information Technology & Teacher Education International Conference 2006 (pp. 3588-3591). Chesapeake, VA: AACE.
Retrieved from http://www.editlib.org/p/22652.
Society for Information Technology & Teacher Education International Conference (SITE) 2006
Orlando, Florida, USA
March 19, 2006
Caroline M. Crawford, Roger Carlsen, Karen McFerrin, Jerry Price, Roberta Weber & Dee Anna Willis
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Table of Contents
Synchronous and asynchronous technologies and software specifically designed for the reference enterprises are realities that the reference librarian has to contend with on a daily basis. The question is asked whether the necessary skills for efficient virtual reference librarianship are being taught at library schools. For students to become effective practitioners in the virtual environment they need practical hands-on experience in the use of virtual reference technology. This paper provides an overview of an online course in virtual reference work that was developed in the Department of Information Science at the University of Pretoria in 2005. Practical sessions in the computer laboratories ranged from simple visits to relevant sites through to experiencing the chat environment and sitting in on a Voice-over IP session. This provided students insight into the realities of reference in the virtual environment and taught them how to effectively use the relevant technologies in their preparation as future reference workers
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