Making a Case for Using Electronic Performance Support Systems in Academic Libraries
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van Schaik, P., Barker, P. & Famakinwa, O. (2007). Making a Case for Using Electronic Performance Support Systems in Academic Libraries. Journal of Interactive Learning Research, 18(3), 411-428. Chesapeake, VA: AACE.
Retrieved from http://www.editlib.org/p/21018.
Journal of Interactive Learning Research
Volume 18, Issue 3, July 2007
Association for the Advancement of Computing in Education (AACE) Chesapeake, VA
More Information on JILR
Electronic performance support system (EPSS) technology provides a powerful mechanism for helping end-users operate complex systems. This article describes and discusses some research we have undertaken to explore their potential within academic library systems. Based on a needs analysis, an EPSS for supporting library users was designed and implemented. An evaluation of the system showed that an experimental group of EPSS users was more successful than a control group in performing library tasks, showing that aided task performance was better than unaided. Implications of the results and future work are discussed.
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