Facilitators' Perspectives on Using Electronic Communication Channels to Build and Manage Relationships with Virtual Team Members

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Pauleen, D.J. (2001). Facilitators' Perspectives on Using Electronic Communication Channels to Build and Manage Relationships with Virtual Team Members. In J. Price et al. (Eds.), Proceedings of Society for Information Technology & Teacher Education International Conference 2001 (pp. 2913-2918). Chesapeake, VA: AACE.
Retrieved from http://www.editlib.org/p/17304.

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Conference Information

Society for Information Technology & Teacher Education International Conference (SITE) 2001
Norfolk, VA
2001
ISBN 1-880094-41-X
  Jerry Price, Dee Anna Willis, Niki Davis & Jerry Willis
AACE

More Information on SITE
Table of Contents

Author

David J Pauleen, Victoria University of Wellington, New Zealand

Abstract

The use of virtual teams in all areas of education is growing. They can form critical parts of distance education programs, collaborative research projects and joint-management schemes. Research shows that the development of personal relationships between team members is an important factor in effective working relationships in virtual teams. This paper reports part of a grounded action research study of seven virtual team facilitators in New Zealand. It will specifically look at how virtual team facilitators use electronic communication channels to build relationships with their virtual team members. The findings suggest that some electronic channels are more effective than others in building relationships and conclude that facilitators need to strategically use the channels available to them to effectively build relationships.

Keywords

• Distance Education

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