Online Technical Support Database for Educators #61

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Cavanaugh, C. (2001). Online Technical Support Database for Educators #61. In J. Price et al. (Eds.), Proceedings of Society for Information Technology & Teacher Education International Conference 2001 (pp. 2677-2678). Chesapeake, VA: AACE.
Retrieved from http://www.editlib.org/p/17250.

Conference Information

Society for Information Technology & Teacher Education International Conference (SITE) 2001
Norfolk, VA
2001
  Jerry Price, Dee Anna Willis, Niki Davis & Jerry Willis
AACE

More Information on SITE
Table of Contents

Author

Cathy Cavanaugh, University of North Florida, USA

Abstract

As educators depend more on technology, demand has grown for school technical support. Timely, convenient support is needed for schools to most effectively use technology. An online database was developed to provide immediate easy access to technical assistance. Developed for Florida educators, TLC: Tech Links for Classrooms, is a searchable web archive of assistance. TLC offers troubleshooting tips for hardware, software, operating systems and networking; steps for performing hardware upgrades; multimedia tutorials; and access to updates from vendors. Existing web resources were linked from the database and additional materials such as tip sheets and help files were created. Presentations related to using school computer networks, and tools to streamline the work of school technology coordinators were developed. Users may view all resources, or search the database by selecting from a list of six broad categories of resources: hardware, software, networks, general technology information, technology management, or technology training. Keyword searching locates specific topics. Search results list the resources with a link to the full resource, and a link to more detail about the resource. Resources are available as web pages, PDF files, PowerPoint presentations, database files, spreadsheets, word processing files, or multimedia SMIL presentations.

Keywords

• Classrooms
• Databases
• Multimedia
• Networking Technologies
• Software

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