The Impact of CMS Quality on the Outcomes of E-Learning Systems in Higher Education: An Empirical Study
ARTICLE
Kihyun Kim, Silvana Trimi, Hyesung Park, Shanggeun Rhee
Decision Sciences Journal of Innovative Education Volume 10, Number 4, ISSN 1540-4595
Abstract
Course Management Systems (CMSs) in higher education have emerged as one of the most widely adopted e-learning platforms. This study examines the success of e-learning CMSs based on user satisfaction and benefits. Using DeLone and McLean's information system success model as a theoretical framework, we analyze the success of e-learning CMSs in five dimensions: system quality, information quality, instructional quality, user satisfaction, and CMS benefits. An analysis of survey data collected from students participating in a university-wide CMS shows that system quality, information quality, and instructional quality positively influence user satisfaction, which, in turn, increases the benefits of CMSs. By providing a comprehensive framework for the critical success factors in e-learning CMSs and their causal relationships, this study provides practical implications for managing e-learning courses and resources for a more flexible and effective CMS-centered, e-learning environment.
Citation
Kim, K., Trimi, S., Park, H. & Rhee, S. (2012). The Impact of CMS Quality on the Outcomes of E-Learning Systems in Higher Education: An Empirical Study. Decision Sciences Journal of Innovative Education, 10(4), 575-587. Retrieved March 19, 2024 from https://www.learntechlib.org/p/157668/.
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Keywords
- Access to Information
- Computer Software Evaluation
- Courseware
- Database Management Systems
- Delivery Systems
- Educational Quality
- electronic learning
- higher education
- information systems
- Instructional Effectiveness
- online courses
- Participant Satisfaction
- student attitudes
- Student Surveys
- Systems Analysis
- usability