Impact Evaluations of Corporate eLearning

New Search

Print Abstract

E-mail Abstract

Full Text

Save to My Collections

Export Citation

Ring, G. & Reeves, T. (2002). Impact Evaluations of Corporate eLearning. In M. Driscoll & T. Reeves (Eds.), Proceedings of World Conference on E-Learning in Corporate, Government, Healthcare, and Higher Education 2002 (pp. 818-823). Chesapeake, VA: AACE.
Retrieved from http://www.editlib.org/p/15307.

• Share:
• 
• 
• 
• 
• 
• 

Conference Information

World Conference on E-Learning in Corporate, Government, Healthcare, and Higher Education (ELEARN) 2002
Montreal, Canada
2002
ISBN 1-880094-46-0
  Margaret Driscoll & Thomas C. Reeves
AACE

More Information on ELEARN
Table of Contents

Authors

Geoff Ring, ICUS Pte Ltd, Singapore; Thomas Reeves, The University of Georgia, USA

Abstract

This paper describes key issues in conducting impact evaluations of corporate eLearning and reports the results of a study to evaluate the impact (including ROI) of an eLearning implementation by a large telecommunications company. The programme was designed to multi-skill over 1,000 Customer Service Officers (CSOs) using custom-designed eLearning courses that provided coaching as an integral element. The two critical business objectives of this initiative were to save training costs and to reduce training time. More were realized.

Keywords

• Training
• Evaluation
• eLearning

Also Read

• Strategies for teacher professional development on TPACK, Part 2
• The Future of Blended Learning in Corporate and Other Training Settings in Korea
• Developing Teacher’s TPCK for Teaching Mathematics With Spreadsheets
• Students’ Preferences for Different Types of Online Learning Materials: Advancing Online Learning Pedagogy
• Instructors and Students Competences, Perceptions and Access to E-learning Technologies: Implications for E-learning Implementation at the Open University of Tanzania
• A Critical Analysis on the Evolution of E-Learning
• Preservice Biology Teachers’ Use of Interactive Display Systems to Support Reforms-Based Science Instruction
• Factors of Online Learning Adoption: A Comparative Juxtaposition of the Theory of Planned Behaviour and the Technology Acceptance Model
• Training Synchronous Collaborative E-Learning
• A Framework for an ET Program’s Evaluation: An Expanded Kirkpatrick’s Four-Level Model

Tags