An Online Portal to Manage Technical and Professional Learning and Development for Cisco’s Customer Support Engineers
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Bothra, J., Sundaram, A. & O'Donoghue, M. (2004). An Online Portal to Manage Technical and Professional Learning and Development for Cisco’s Customer Support Engineers. In J. Nall & R. Robson (Eds.), Proceedings of World Conference on E-Learning in Corporate, Government, Healthcare, and Higher Education 2004 (pp. 506-513). Chesapeake, VA: AACE.
Retrieved from http://www.editlib.org/p/11368.
World Conference on E-Learning in Corporate, Government, Healthcare, and Higher Education (ELEARN) 2004
Washington, DC, USA
Janice Nall & Robby Robson
More Information on ELEARN
Table of Contents
Would you like to see how a corporate learning and development team designed and deployed an online portal to host and manage formal and informal learning using 50 different technical and professional development roadmaps for 900 learners across the globe? If yes, then a live demo by key designers from the Customer Advocacy (CA) Training Team in Cisco may provide a world-class example of an online professional development portal. The session includes an overview of how instructional designers, managers, IT engineers, and networking engineers collaborated to design and implement an online professional development portal: TAC Development Institute (TDI). TDI offers Customer Support Engineers (CSEs) in CA the ability to manage their professional development plans via one integrated system. The framework and features of TDI, as it is used by managers and employees, will be demonstrated during the conference session.
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