An Online Portal to Manage Technical and Professional Learning and Development for Cisco’s Customer Support Engineers

New Search

Print Abstract

E-mail Abstract

Full Text

Save to My Collections

Export Citation

Bothra, J., Sundaram, A. & O'Donoghue, M. (2004). An Online Portal to Manage Technical and Professional Learning and Development for Cisco’s Customer Support Engineers. In J. Nall & R. Robson (Eds.), Proceedings of World Conference on E-Learning in Corporate, Government, Healthcare, and Higher Education 2004 (pp. 506-513). Chesapeake, VA: AACE.
Retrieved from http://www.editlib.org/p/11368.

• Share:
• 
• 
• 
• 
• 
• 
• 

Conference Information

World Conference on E-Learning in Corporate, Government, Healthcare, and Higher Education (ELEARN) 2004
Washington, DC, USA
2004
ISBN 1-880094-54-1
  Janice Nall & Robby Robson
AACE

More Information on ELEARN
Table of Contents

Authors

Jashoda Bothra, Anand Sundaram, Matt O'Donoghue, Cisco Systems Inc., United States

Abstract

Would you like to see how a corporate learning and development team designed and deployed an online portal to host and manage formal and informal learning using 50 different technical and professional development roadmaps for 900 learners across the globe? If yes, then a live demo by key designers from the Customer Advocacy (CA) Training Team in Cisco may provide a world-class example of an online professional development portal. The session includes an overview of how instructional designers, managers, IT engineers, and networking engineers collaborated to design and implement an online professional development portal: TAC Development Institute (TDI). TDI offers Customer Support Engineers (CSEs) in CA the ability to manage their professional development plans via one integrated system. The framework and features of TDI, as it is used by managers and employees, will be demonstrated during the conference session.

Keywords

• Training
• Engineering
• Instructional Design
• Professional Development

Also Read

• Barriers to Internet Adoption among Faculty in Saudi Arabian Universities
• Ingredients of Educational Portals as Infrastructures for Informal Learning Activities
• Preservice Teachers Self-Assessment Using Technology: Determining What Is Worthwhile and Looking for Changes in Daily Teaching and Learning Practices
• Applications and Challenges in the Use of Instructional Technology in Arabic Gulf Countries
• Arabic Text-To-Speech Synthesis: A Preliminary Evaluation
• Teachers' Perception of E-learning at the University of Tabuk
• Interactive Screening for Learning Difficulties in Arabic-Speaking Children
• Hands on the iPAD, Heads in the Cloud; teaching and learning with iPADs in a Belfast Primary School
• A REVIEW OF WEB-BASED LEARNING SYSTEMS FOR PROGRAMMING
• Middle School Students’ Self-Efficacy, Attitudes, and Achievement in a Computer-Enhanced Problem-Based Learning Environment

Tags