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An empirical investigation of student satisfaction with Web-based courses

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Leong, P., Ho, C. & Saromines-Ganne, B. (2002). An empirical investigation of student satisfaction with Web-based courses. In M. Driscoll & T. Reeves (Eds.), Proceedings of World Conference on E-Learning in Corporate, Government, Healthcare, and Higher Education 2002 (pp. 1792-1795). Chesapeake, VA: AACE.
Retrieved from http://www.editlib.org/p/9442.

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Conference Information

World Conference on E-Learning in Corporate, Government, Healthcare, and Higher Education (ELEARN) 2002
Montreal, Canada
2002
ISBN 1-880094-46-0
  Margaret Driscoll & Thomas C. Reeves
AACE

More Information on ELEARN
Table of Contents

Authors

Peter Leong, Curtis Ho, University of Hawaii at Manoa, USA; Barbara Saromines-Ganne, Leeward Community College, USA

Abstract

Electronic communication has become an integral part of higher education. Along with the growth of electronic communication is the rise of Web-based courses. This empirical study surveyed 128 students enrolled in 29 courses offered entirely over the Internet to determine the dimensions which underlie student satisfaction with Web-based courses and examined how these dimensions can be used to predict student satisfaction levels. This study also examined the relationship between demographic variables, such as gender, year in school, students' prior computer, email, and Internet proficiency, as well as, Web-based course experience and their satisfaction levels with Web-based courses. The implication of this study is that instructors of Web-based courses may be able to increase their online students' satisfaction by addressing the appropriate factors underlying student satisfaction.

Keywords

• Students
• Internet

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