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Relationships between Emotional States and Emoticons in Mobile Phone Email Communication in Japan

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Kato, S., Kato, Y. & Scott, D. (2009). Relationships between Emotional States and Emoticons in Mobile Phone Email Communication in Japan. International Journal on E-Learning, 8(3), 385-401. Chesapeake, VA: AACE.
Retrieved from http://www.editlib.org/p/27002.

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Journal Information

International Journal on E-Learning
ISSN 1537-2456
Volume 8, Issue 3, July 2009
Association for the Advancement of Computing in Education (AACE)  Chesapeake, VA

More Information on IJEL

Authors

Shogo Kato, Tokyo Woman's Christian University, Japan; Yuuki Kato, Tokyo University of Social Welfare, Japan; Douglass Scott, Waseda University, Japan

Abstract

Three related studies conducted on the role of emotional transfer in email messages were studied in order to better understand Japanese college students’ online communications and their broader participation in online communications. The first study investigated users’ initiatives in preventing emotional misunderstandings when sending email. Results showed message writers used emoticons as “flame deterrent” devices intended to prevent their partner’s emotional aggravation. The second study examined the relationships between four emotional states – anger, joy, sadness, and guilt – and four different emoticons corresponding to these emotional states. The results suggest that the selection and use of emoticons in cell phone email communication are positively related to the emotional states experienced at the time the message is composed. However, it seems that as the emotional strength increases, the use of emoticons decreases. The third study examined the relationships between the degrees of anger and guilt and the use of emoticons and found that when there are strong negative emotions (e.g., anger and guilt), there is a tendency to decrease the use of emoticons in the outgoing messages. It is hoped that such findings with informal, mobile communications can be applied to more formal academic online communications.

Keywords

• Post Secondary Education
• Communication
• Attitudes
• Culture
• Educational Technology
• eLearning
• Information Communication Technologies
• Internet

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