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Using a PDA to Support Real-Life Simulation-Based Training in a Retail Environment
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Guralnick, D. (2005). Using a PDA to Support Real-Life Simulation-Based Training in a Retail Environment. In G. Richards (Ed.), Proceedings of World Conference on E-Learning in Corporate, Government, Healthcare, and Higher Education 2005 (pp. 691-695). Chesapeake, VA: AACE.
Retrieved from http://www.editlib.org/p/21257.
World Conference on E-Learning in Corporate, Government, Healthcare, and Higher Education (ELEARN) 2005
E-Learn 2005--World Conference on E-Learning in Corporate, Government, Healthcare, and Higher Education
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Table of Contents
Learning by doing has proven to be an effective methodology for many years, and learn-by-doing computer simulations have been quite successful. However, physical tasks do not lend themselves well to simulation, yet there is a need in many companies for large-scale, geographically-distributed training on simple physical tasks. In this paper, I describe the Mobile Stocking Training System, a novel learn-by-doing training and performance-support program for a major retailer in which the learner is immersed in a learning environment that mixes PDA-based e-learning with real-life tasks. The learner is taught concepts on the PDA, and then stocks actual shelves in a real store, and uses photos on the PDA to evaluate his performance. This method is immersive, engaging, and provides a cost-effective way to deploy authentic training on a large scale.
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