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A Taxonomy of Factors to Promote Quality Web-Supported Learning

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Fresen, J. (2007). A Taxonomy of Factors to Promote Quality Web-Supported Learning. International Journal on E-Learning, 6(3), 351-362. Chesapeake, VA: AACE.
Retrieved from http://www.editlib.org/p/20885.

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Journal Information

International Journal on E-Learning
ISSN 1537-2456
Volume 6, Issue 3, July 2007
Association for the Advancement of Computing in Education (AACE)  Chesapeake, VA

More Information on IJEL

Author

Jill Fresen, University of Pretoria, South Africa

Abstract

This article reports on a case study of the e-learning production unit at the University of Pretoria, South Africa. Phase 1 of the study, completed in 2003, was the design and development of a process-based quality management system for web-supported learning (WSL) using a basic ISO 9000 approach (University of Pretoria, 2003). The second phase, reported in this article, investigated what factors directly affect the quality of the web-supported learning opportunities (products) produced. A taxonomy of critical success factors for quality web-supported learning was derived from a comparative analysis of the literature. It was refined and validated by critical colleagues within the case study. It has three components: • underlying assumptions and exogenous factors; • refined taxonomy of factors in six categories; and • graphic interpretation based on Ingwersen's (1996) model of information retrieval. The taxonomy emphasizes the dynamic nature of the teaching and learning process and nonnegotiable factors such as staff and student training, technical support, accessibility, and reliability of the technology.

Keywords

• Evaluation
• Information Sciences
• Educational Technology
• eLearning
• Instructional Design
• Interaction
• Human Computer Interaction

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