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Journal of Business Communication

2001 Volume 38, Number 3

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Table of Contents

Number of articles: 1

  1. Assessing the Need for Printed and Online Documentation: A Study of Customer Preference and Use

    Karl L. Smart, Matthew E. Whiting & Kristen Bell DeTienne

    Explores the design option of channel choice or medium selection (delivering information in print or electronic form) and reports the results of two studies that examine customers' preferences and ... More

    pp. 285-314

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