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Are we meeting the needs of our learners? Are we fulfilling our vision of excellence in learning? How do we marry the theory of Quality Assurance with the service we offer, with particular reference to the Web-supported courses we design, develop...

Quality is an elusive and ill defined concept. We have become accustomed to associating quality with fancy features, high prices, zero defects and conformance to specifications. How do we interpret Quality in the field of higher education in...

This paper reports on a case study of the e-learning production unit at the University of Pretoria. Phase 1, completed in 2003, was the design and development of a process-based quality management system for web-supported learning (WSL) using a...

This article reports on a case study of the e-learning production unit at the University of Pretoria, South Africa. Phase 1 of the study, completed in 2003, was the design and development of a process-based quality management system for web...

Measuring the Return-on-Investment (ROI) in learning and development in general is becoming a topical issue, particularly in the case of e-learning, or ICT-enhanced learning. Although the interest in the topic has heightened, there are a myriad of...