Kato, Y., Kato, S. & Kakahori, K. (2006). Comparison of emotional aspects in e-mail communication by mobile phone with a teacher and a friend. In E. Pearson & P. Bohman (Eds.), Proceedings of World Conference on Educational Multimedia, Hypermedia and Telecommunications 2006 (pp. 425-433). Chesapeake, VA: AACE.
Retrieved from http://www.editlib.org/p/23047.
World Conference on Educational Multimedia, Hypermedia and Telecommunications (EDMEDIA) 2006
Elaine Pearson & Paul Bohman
More Information on EDMEDIA
This paper reports two researches conducted in order to examine the emotional aspects in e-mail communication by mobile phone. In these researches, the authors investigated the emotional aspects at the time of communicating with the teacher and the friend. In research one, the contents of the e-mails sent to a teacher were compared with ones sent to a friend. The result showed that e-mails sent to the teacher specified a name and affiliation, and used polite expressions. These suggested that sincerity is valued in such e-mails. On the other hand, the result showed that emoticons and chatty languages were often used in e-mails sent to a friend. In research two, we investigated the factors that evoke emotions when receiving e-mails from a teacher and a friend. The results verified that sincerity in the e-mails sent by a teacher raises more positive emotions in the receivers and suppresses unpleasant emotions more. In addition, familiarity in the e-mails sent by a friend raises more positive emotions and suppresses unpleasant emotions more.